• Design Showroom
• Door Specifications
• Mouldings
• Face Frames
• Drawer Boxes
• Finishing
• Decorative Ornaments
• Decorative Corbels
• Wood Legs, Knobs,
  Handles & Turnings
• General Information
• Account Information
• Marketing Tools

GENERAL INFORMATION

Ordering Information

Information Required: All orders must provide the following information for processing: Business Name and Address, Phone and Fax Number, Contact Person, Order Date Sent, Shipping Instructions, Purchase Order Number. All orders must be signed by an authorized representative.

Faxed Orders: Faxed orders are preferred by Damar, they are more timely and eliminate any verbal mistakes. A confirmation (please see Order Confirmation below) will be faxed back to verify all information interpreted on your order. If you do not receive a confirmation within 24 hours of sending your fax, please immediately call our customer service representatives for verification.

Verbal Orders: Verbal orders will be carefully read back to verify accuracy. A confirmation will be faxed back (if available). All verbal orders are considered correct and firm.

Mailed Orders: Please allow for postal delivery time. If you mail your order do not fax it as well. This will cause your order to be duplicated and you will be responsible for any duplications. A confirmation will be faxed back (if available).

Order Confirmations: Order confirmations are very important. They are faxed back within 24 hours of receipt of the order. If you do not receive a confirmation within 24 hours of sending your fax, please immediately call our customer service representatives for verification. Their purpose is to make sure we have interpreted your order correctly. Carefully review the confirmation immediately when you receive it. If you find an error on your order, you must immediately call to correct any errors. No response to the confirmation constitutes approval of the order as is and will continue to be manufactured as ordered.

Changes / Corrections / Cancellations of Orders: Once your order is placed into production, (please see Order Processing Dates below), any change, correction, or cancellation to any order is subject to a charge to be determined by Damar at the time of request. The amount charged will reflect the amount of Labor and Material already consumed in the manufacturing process. If you make your correction by fax, please state BOLDLY at the top of the page CORRECTION, so that the change will be identified and responded to immediately and so we do not duplicate the order.

Order Processing Dates: All orders received in our office before 12:00 noon will be processed and scheduled in production the same day. All orders received after 12:00 noon will be scheduled on the following business day. For current lead times please call a customer service representative.

Lead - Time Information: Lead - Times are based on normal business days. This excludes weekends, company holidays and non-workdays due to acts of nature. They do not include transportation time. Lead - Times are guidelines only. Please allow ample time for door production when ordering. Please call for current lead times.

Conversions: Please order all parts in inches only. We do not convert millimeters to inches as they may be interpreted differently and cause errors on both parts.

How to Order

1. Enter order date, purchase order #, and any shipping instructions.
2. Complete all company information.
3. Select wood species. (Do not order different wood species on the same purchase order)
4. Select finish. (Stain and topcoat preference), if you request specialized finishes such as glazes, eased edges, worm holes, rub thru, fly spec, etc. please indicate. (Do not order different finishes on the same purchase order)
5. Select door design #
6. Select door edge profile.
7. Select panel profile (raised panel doors only).
8. Select inside frame profile.
9. Select stile & rail size, 2" or 2 1/4"
10. Select quantity and sizes needed.
11. Drawer Fronts are placed on the right side of the form, use same steps as 5 - 10.
12. For specialty items such as mouldings, veneers, plywood, wine racks, etc. please include items in the specialty items area on the order form.
13. Please check for size problems, minimum and maximum sizes.
14. Sign all order forms before sending. Orders must be signed prior to processing.

Payment Terms

Credit Terms:

• C.O.D.: This is a standard for new customers for a minimum of the first three orders and those who submitted a credit application but the references were not sufficient for an open account.
• 50% Deposit / 50% C.O.D.: If payments for an account are not consistent or on-time, your account may be placed with these payment terms.
• Net 30: This is for a customer who has submitted a credit application and the references show consistent, on-time payments.
• Credit Limits: All credit limits are determined by the credit application. If no application is submitted, a credit limit of $5,000.00 is applied.
• Payment Methods: Company and Personal Checks are accepted unless otherwise specified for all Credit Terms. We do not accept any post dated checks and will not hold any checks for future deposit. Visa and Mastercard are also accepted.

Shipping

Packaging Charges: The following non-discounted charges are automatically added to your order:

• Orders packaged onto a pallet: @21.75 (*each pallet)
• Orders packaged into a box with foam in place: up to $8.50 (*each box)
• prices are as of 7/01/2000 and are subject to change without notice.

*When possible, multiple orders may be packaged into / onto a single box or pallet to save charges to you.

Common Carrier: All shipments are F.O.B. Ocala, Florida, shipped the best way. If special routing is desired, the customer must indicate this request when placing the order. Damar assumes no responsibility for damages or delay during shipment.

Please follow the following guidelines if any shortage or damage appears:

• Count and inspect all packages immediately upon receipt.
• Do not sign bill of lading or packing list if something is wrong with your order. If you must sign, then include a note indicating that there is a problem with the order.
• Do not throw away any packaging.
• Call carrier and they will have an inspector come out and inspect the problem. This starts your claim.
• Call Damar's customer service for a Materials Return Voucher Number (MRV#). Write number on the outside of the package before carrier picks up the package.
• Circle the damaged items on the packing list and fax to Damar's customer service department to re-order. We will expedite at no extra cost to you. We will process order on a 30 day open account. Once Damar receives credit from the carrier who damaged the product, we will issue credit to the customer. Claims must be made within five days of date of receipt.

Customer Pick-Up: Orders may be picked up at the factory on or after the scheduled ship date listed on the order confirmation. You must call to verify completion of your order prior. Normal pick up hours are Monday through Thursday from 8:00am to 3:00pm and Friday from 8:00am to 1:00pm.

Delivery: Other than prearranged special circumstances, no deliveries are available.

Returned Merchandise

All returned merchandise must be returned with the proper Material Return Voucher Number (MRV#) issued by Damar. Approved credits will be issued upon receipt of returning goods. Please call for your proper authorization form and your MRV#.

Rush Orders

Damar will offer to produce your order on a reduced lead time schedule. Please call for rush lead times and charges currently available.

Product Guarantee

Damar is very proud of our Heritage of Quality and stands behind their products. Damar offers a full one year guarantee on all our products against faulty material and workmanship.

Nature's distinction is a part of the beauty and varied richness of all hardwoods. We select furniture grade hardwoods and use state-of-the-art finishing. Natural woods will vary in color and characteristics, including mineral streaks, pinholes, varied graining and darkening with age. These variations are considered a part of a natural product and will not be considered defects. Each piece is an individual masterpiece of nature.

Wood naturally expands and/or contracts as a direct result of varying temperatures and humidity conditions. This process may cause some warping of doors. Damar allows the following tolerances in warping:

• Single panel raised panel doors less than 24" wide and 46" in height up to 1/8"
• Single panel flat panel doors less than 24" wide and 46" in height up to 1/4"
• No single panel raised panel doors over 24" wide and 46" in height are warranted for warpage
• Double panel raised panel doors less than 24" wide and 72" in height up to 1/4"
• Double panel flat panel doors less than 24" wide and 72" in height up to 3/8"
• No double panel flat panel door over over 24" wide and 72" in height are warranted for warpage.

Size tolerance of our doors and drawer fronts are +0" and -1/16".

Any products not found in compliance with the above stated specifications and tolerances will be replaced or repaired at the sole discretion of Damar.

Warranty covers replacement of items and shipping only, warranty does not cover installation, removal, or labor of any kind. Nor does this warranty cover any product used or installed in connection with our products. This warranty does not apply to damage resulting from improper handling, alterations or storage (reasonable treatment). Product failure due to extreme temperature and/or humidity conditions, or from improper finishing not applied by Damar will not be considered for warranty replacement. This guarantee is in effect for a period of one year from the date of invoice.

Reasonable treatment requires doors and fronts to be stored in areas not subject to abnormal heat, cold, dryness, humidity, or direct sunlight. Nor stored in damp and humid open areas. They must not be subject to extreme moisture. Unfinished doors and drawers must be finished immediately on all sides (top, bottom and sides) equally. They must not be subject to impairment of structural strength when fitting or applying hardware.